• Returns & Refunds

    Return Policy of ChineseBookCity.com

    You can return many items sold on ChineseBookCity.com. items can be returned within 30 days of delivery of your shipment. It can take up to 2 to 12 days for an item to reach us once you return it.

    Your return label will require you to return the item at your own expense. You can use a carrier of your choice, but we suggest choosing a trackable shipping method. Be sure to keep the receipt for your records.

    ChineseBookCity.com will give refund for return shipping costs on a defective, damaged or incorrect item. In these cases, If your return shipping costs exceed $20, you may contact our Customer Service Center to request a refund of the remaining postage cost.

    If your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund. The amount deducted will be the equivalent to our standard shipping costs for that item.

    Refund

    When you return an item, your refund and how your refund is issued, may differ based on the condition of the item, how long you’ve had the item, and how the item was purchased.

    How Refunds Are Issued

    Most refunds are issued based on the payment method used at the time of purchase. You still need to return your items within 30 days.

    Note: Your refund request will be processed instantly. However, it may take three to five business days for it to display on your credit card statement.

    If your original order was placed using the ChineseBookCity.com Currency converter, the refund will be issued in your local currency and will be calculated with the same rate used when you placed your order.

    ChineseBookCity.com may determine that a refund can be issued without requiring a return. If you aren’t required to mail your item back for a refund, you’ll be notified in your account.

    Partial Refunds and Restocking Fees
    Item ReturnedRefund
    Items in original condition past the return window*80% of the item price
    CDs, DVDs, VHS tapes, video gams, cassette tapes, or vinyl records that were opened (taken out of its plastic wrap)50% of the item price
    Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to an ChineseBookCity.com errorUp to 50% of the items price
    Open software for reasons not due to an ChineseBookCity.com error0% of the item price

    *For most items the return window is 30 days after delivery. If you have any questions about your items, contact customer-service.

    Note: If your return isn’t a result of an ChineseBookCity.com error, we won’t refund the original shipping fees.